Terms And Conditions

We at Urban Energy LLC (UEF)  / Urban Swim Academy (USA) try to treat our customers in exactly the same way we like to be treated ourselves. We hate small print, but in order to comply with on-line service provider legislation we are required to set out the Terms and Conditions of the service we offer.

Therefore, please find below our 'small print'.

Before we continue, please note that, due to the age of some of our members (3 months to 18 years), we only accept payment (the credit card details) from a Parent or Legal Guardian of the person wishing to sign-up with UEF/USA. Therefore, if you are not the Parent or Legal Guardian i.e. one of our future members, please obtain permission prior to completing the On-line Registration form.  

UEF/USA General Terms & Conditions and Privacy Statement

The following are the Terms and Conditions applicable to access to and/or use of (the ‘Site’) and it’s subsite (the 'subsite') and Registering with USA. By gaining access to and/or using the Site and Subsite and completing the On-line Registration form and payment via CC Avenue using credit card or debit card, you agree to comply with these Terms and Conditions and all applicable laws, rules and regulations.

The Site and Subsite is owned and operated by UEF (license number 630860), with our registered office at PO Box 126462, Office No 306, Diamond Business Centre, Building C, Arjan, Dubai, UAE and we reserve the right to change these Terms and Conditions from time to time by posting the new version on the Site, so please check regularly.

Restrictions on Use

The information and materials on the Site are provided for the personal use of customers or potential customers of UEF/USA. It contains information on sessions, events, locations and news relative to the Academy and swimming in general. It also contains our Registration form so you can reserve a place for you or your child with UEF/USA.

Except as expressly permitted by these Terms and Conditions, none of the Information nor any such content may be reproduced, copied, edited, published, transmitted or downloaded in any way without UEF/USA’s prior written permission nor does UEF/USA grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

Privacy and data protection

When registering with UEF/USA we ask for the name, address, credit card details, telephone number and e-mail address of the Parent or Legal Guardian of the person wishing to sign up.   I hereby agree to receiving communication including but not limited to receipts, newsletters and renewal information from UEF/USA.  I understand that I can opt out of receiving communication at any time by contacting UEF/USA.

Health & Safety

We also ask for information concerning any medical conditions with regards the person(s) wishing to train at the Academy so our staff/coaches can be made aware and in case of emergency.   I hereby confirm that [I am / my son is / my daughter is] medically fit and acknowledge that it is my responsibility to report any ailments, medications, allergies, disabilities, etc in advance of each lesson to UEF/USA.  I explicitly agree to assume all risks of death or injury to [my/his/her] person and/or loss of, or damage to any property of UEF/USA or any parent, subsidiary or affiliate company resulting directly or indirectly from [my/his/her] participation.

It is my understanding and I further acknowledge that there exists the possibility of certain risks during exercise generally and particularly from this participation, including but not limited to: abnormal blood pressure, fainting, disorders of the heart, heart attack, stroke or even death.  I further understand and acknowledge that there also exists the possibility of certain injuries, including but not limited to: damage to muscles, bone, organs, tendons and joints of the body.  Whilst UEF/USA will endeavor to minimize such risks, I understand and acknowledge that in certain circumstance, such risks may still exist and notwithstanding such risks, I still consent to [my/his/her] participation.

I expressly release and discharge UEF/USA and its owners, employees, agents and assigns from any and all liabilities, claims, suits, demands or actions arising from or in connection with [my/his/her] participation in the swimming programs.  This release shall be binding on my heirs and executors [and those of my son/daughter].

I further agree that should [I / my son / my daughter] behave in any manner deemed by the organizers’ as disruptive or that could lead to [my / his / her] injury or that any other participant, the organizers are hereby authorized to expel [me / him / her] from any further participation in the swimming programme without refund.

Management will not be liable or reponsible for any personal injury, accident or death, or any loss or damage to personal property or vehicles cause to or suffered by any visitors, participants, spectators or invitees attending any of the activities hosted by USA.  All participants, spectators or invitees will be responsible for obtaining appropriate insurance in relation to the conducted activities.


I consent to the USA using photographs and/or video recordings including images of me and/or my children both internally and externally to promote USA.  These images could be used in print and digital media formats including, but not limited to; print publications, websites, e-marketing, posters banners, advertising, film, social media, teaching and research purposes.

I understand that images on websites can be viewed throughout the world and not just in the United Arab Emirates and that some overseas countries may not provide the same level of protection to the rights of individuals. 

I understand that some images or recordings may be kept permanently once they are published and be kept as an archive.

I have read and understand the conditions and consent to my images being used as described.

The personal data collected on this form will be held securely and will only be used for administrative purposes.

Your rights

You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.  You can ask the USA to stop using your images at any time, in which case it will not be used in future publications but may continue to appear in publications already in circulation. 

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